Please do not use your own shipping label when returning an item. To ensure your return is properly tracked and processed, you must use the prepaid return label provided by our team.
We’re unable to guarantee receipt or issue a refund for returns sent without an official prepaid return label, and we aren’t responsible for any lost or missing packages shipped this way.
IMPORTANT: Starting March 2, 2026, all sales are final. If an order was placed before this time, we offer a 30-day money-back guarantee on most items purchased from the WB UK Shop. All items that do not qualify for our 30-day money-back guarantee will have special messaging on their individual product pages.